Receiving and resolving complaints

We are always ready to receive and resolve any feedback, request or complaint from users regarding the service on the Hanbeego platform.

1. Intake channels

• Support email (see the contact details below).
• The Contact page on the website.
• The platform operator's phone number.

2. Information to provide

For faster support, please provide: your email or account name, order code (if payment-related), a description of the issue, and your desired resolution.

3. Process & resolution timeline

• We receive and acknowledge within 72 hours of getting your report.
• We review, verify and respond with a resolution within 7–15 business days, depending on complexity.
• If more time is needed, we will notify you and keep you updated on progress.

4. Resolution principles

We resolve issues in good faith, respecting users' lawful rights and complying with consumer-protection law. If the two sides cannot reach an agreement, the matter may be brought to the competent authority or organisation for resolution as prescribed.

5. Contact information

The party receiving and resolving complaints: