Refund & Service Termination Policy

This policy sets out the refund conditions and service termination for Premium — a digital service whose access is granted immediately after payment.

1. General principle

Because Premium is a digital service, access is activated IMMEDIATELY after a successful payment. As a rule we therefore do NOT provide refunds after a plan is activated, except for the cases in section 2.

2. Cases eligible for a refund

• You were charged but Premium was not granted due to a system error.
• You were charged twice (multiple payments for the same order).
• Other cases required by consumer-protection law.

3. How to request a refund

Email support with your order code and a description of the issue. We receive, review and respond within 7 business days. If approved, the refund is issued via the original payment method; the time for funds to arrive depends on your bank or the payment gateway.

When an order is refunded, the corresponding Premium access is revoked.

4. Service termination

• You may stop using or delete your account at any time. Since plans do not auto-renew, no further charges occur.
• We may suspend or terminate the service if you breach the Service Terms.
• If the platform permanently ceases operation, we will give advance notice and handle still-valid plans as required by law.

5. Operator information

For any refund request or question, please contact the platform operator below.